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What are the best options if an online casino doesn't pay?
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What are the best options if an online casino doesn't pay? Personally I've never experienced an online casino that doesn't want to pay out any winnings that I want to cash out but I'd like to get a better understanding of what I should do in the event that an online casino doesn't pay up. I've hear from friends in the past that they've had problems collecting payments from various online casinos which ultimately no longer exist. Any advice that can be given here so I can wrap my head around what I need to do in the event that this happens to me would be greatly appreciated. | |
| Wed Apr 15, 2009 5:43 pm | |
Re: What are the best options if an online casino doesn't pay? Hey brass... Well I would say that it would depend on a few factors how you should approach it. If the casino has decided not to pay due to discovering information that has lead them to believe that you were involved somehow in defrauding the casino it's one thing and I think that regardless of where you go and post you'll find the same kind of response. I do think that this would not be the case as you seem like a nice person just asking an honest question. In a case where you have been the victim of a rogue casino then you do have some options that you'd want to consider. 1. If the casino is eCOGRA certified I would suggest that you register a complaint on the eCOGRA website at http://www.ecogra.org which is likely to be resolved with an outcome that is beneficial to you. 2. If the casino is not an eCOGRA certified casino the other option I would suggest would be to contact Casino Meister the guy that runs this site is very good at resolving issues between online casinos and players and additionally has a site with enough influence to give casinos bad PR if they don't act in a professional manner paying players out on time or paying them at all for that matter. 3. If neither of the above work my only other suggestion would be to find out where the online casino operates and contact the gaming jurisdiction where the casino is operating in order to register a formal complaint. You may not get your money back in this case but at least you could do something to be heard in order to ensure the casino doesn't do it to more players... | |
| Wed Apr 15, 2009 6:49 pm | |
Re: What are the best options if an online casino doesn't pay? Further to what Angie had to say I would suggest before proceeding with any of the steps that she has mentioned that you first do your best to relay to the online casino that you're dealing with that you're displeased whether it be that they haven't paid you, took their sweet time payout your or something else that may have aggravated you. If you have a solid case and you're certain that you're in the right you may even want to let them know that if there is no resolve in the matter and that you're not happy in the end that you'd make a stink about it on the forums and message boards. This from my expereince will ultimately sway the online casino into action to avoid any negative PR that might arise from things that may be said on the message boards. | |
| Thu Apr 16, 2009 2:02 pm | |
Re: What are the best options if an online casino doesn't pay? Casinos that don't pay players should all be shut down there's no need for these kinds of casinos on the internet. Many players like myself simply don't have the time to chase down payments for winnings that are due. I've only experienced this problem one time myself and it was dealt with and solved rather quickly to my benefit. If you won you should be paid quite simply and if you're not then the casino is defrauding you. Services like eCOGRA and Meister do help and are advised in the case where you actually have a serious problem getting a payment from a casino. | |
| Thu Apr 16, 2009 2:26 pm | |
Re: What are the best options if an online casino doesn't pay? | |
| Thu Jun 04, 2009 7:06 am |
Feb 18, 2009 Hoffman says in a lawsuit filed earlier this year that Sandia refused to pay, claiming that the machine malfunctioned. Instead, he said, they gave him about $385 and a few free meals at the casino. The Operator Refuses To Pay You, What Now? Let’s say you managed a win of $50,000 and you’ve strictly played within the casinos terms and conditions, You decided to cash out your winnings immediately after all this is a spectacular win.
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Andrew Green, a 52-year old resident of North Hykeham in Lincolnshire, said he won £1.7 million playing a slots game on a Betfred app, but the Betfred has refused to pay out his life-changing jackpot amount. Green says Betfred refused to offer any proof of a glitch in denying payment.
Mr. Green deposited £100 in Betfred’s mobile casino. He started playing over a 6-hour period, eventually losing down to £3. That’s when Green’s luck began to turn. He built his bankroll with bonuses to £600,000, then won a £1,722,923.54 jackpot.
Andrew Green contacted Betfred about the jackpot, then went out to a local pub to celebrate and ran up a bar bill of £2,500.
Betfred Offered £60k and NDA
Five days later, Betfred returned his call and said they had found evidence of a “glitch”. They would not pay £1.7 million in winnings, but agreed to cover his pub debts and add in another £60,000 for good measure.
The only catch was he would have to sign a non-disclosure agreement to get the £60,000. The NDA included an agreement not to sue Betfred for more money.
Andrew Green told the British press, “They [Betfred] are quick to take people’s money, but when it comes to paying out they offered money as a gagging agreement. They have buried their head in the sand. How many are there out there who have signed similar agreements?”
Peter Coyle Filed Suit
Andrew Green refused the deal, because Betfred refused to show any proof that a glitch had happened. Green knew that his jackpot fell within the 7,777-1 odds on offer, so he contacted a solicitor to help him with his problem.
Online Casino Won't Pay Me
That solicitor, Peter Coyle, said that Betfred refused on several occasions to provide him with technical proof of the glitch they claimed. When Coyle filed with the High Court, Betfred told the court that it could not provide data to support its claim and it could not force the game developer to turn over details.
In essence, Betfred asked Andrew Green, Peter Coyle, and the UK’s High Court to trust its word that a glitch had happened. The court case is still pending.
Betfred Statement on Court Case
Betfred released a statement on the case. The statement read: “Betfred loves to pay out all our jackpot winners, both big and small.”
“Unfortunately, and as Mr Green is aware, a new game release suffered a software malfunction in January this year and no legitimate jackpot win occurred. Given that Mr Green is currently exploring his legal options, it would be inappropriate for us to comment further.”
Betfred, which ran betting shops at most UK racetracks for the past several decades, announced in the past two years a series of pullouts from the pitch in order to focus more on its less traditional online gambling businesses. Fred Done, the namesake of the company, justified his actions based on company profits because Betfred no longer would have a virtual monopoly in the betting pools industry.
Andrew Green: Betfred is a “Great Big Shark”
Andrew Green has a different take on the situation. He said that Betfred takes people’s money when the bets go their way, but use legal tactics and intimidation to refuse payment when bettors win. Green said, “I’ve been bullied. It’s a multi-billion company.”
Online Casino Won't Pay
“I’m just a fish in a big sea and they are a great big shark, but I’m not going to be forced away just because they are worth billions and I’m not. Even if there was a glitch I did nothing wrong. I played that game and pressed a button.”
Online Casino Refuses To Pay Out
He said the company originally congratulated him, but at some point a decision was made not to honor the tacit understandings gamblers and casinos have. Green said, “Because I won and for four days they congratulated me for being a millionaire, they should honor that bet. Over the last 10 years, how do I know all the money I lost wasn’t from glitches in the game and they’ve taken my money?